Controversy continues to surround Jaclyn Cosmetics, a beauty brand created by YouTuber Jaclyn Hill.
On Wednesday, Jaclyn Cosmetics released 15 PDF files that purportedly show the results of safety tests the brand says were conducted on its lipsticks. While signatures, addresses, and other confidential information is covered in black boxes throughout the documents, one customer's name is only partially hidden.
Now, some people believe the partially covered line says "Morphe" — the name of a beauty brand Hill has previously worked with — which could imply that Jaclyn Cosmetics is not entirely operated by the YouTube star. Speaking to INSIDER, a spokesperson for Jaclyn Cosmetics said "the appearance" of Morphe's name on the documents "was an error."
Late Wednesday night, Jaclyn Cosmetics took to Twitter to share 15 pages of PDF files with customers. According to a tweet from the brand, the documents contain the results of safety tests the brand says it conducted on its So Rich Lipsticks.
"We want to assure everyone that So Rich Lipsticks are safe," Jaclyn Cosmetics wrote on Twitter. "If you would like to review the results of our recent safety tests, you can view the PDFs here."
—Jaclyn Cosmetics (@jaclyncosmetics) July 4, 2019According to the documents, it appears that lipsticks from Jaclyn Cosmetics were tested by Micro Quality Labs Inc. The laboratory seemingly tested the lipsticks for mold, E. Coli, and salmonella, among other contaminants.
Some of the PDF files are also attributed to P&R Consultancy, which is described on its website as an "in-house team of industry experts" that "cover every aspect of health and beauty product development." The firm appears to have confirmed that lipsticks from Jaclyn Cosmetics are safe to use, according to the documents.
"Taking all available information into account, these products are not considered to represent any undue hazard with respect to human health in normal use and under reasonable foreseeable use," P&R Consultancy wrote in the document shared by Jaclyn Cosmetics.
"The evaluation of the information available on the ingredients, their chemical structures, and the product does not indicate any significant risk to users," the firm continued.
All 15 documents shared by Jaclyn Cosmetics can be found here. Due to confidentiality agreements, a representative for Micro Quality Labs said it was unable to provide a comment to INSIDER.
As seen on multiple pages of the PDF documents shared by Hill's brand, the "customer" name is listed as "Jaclyn Cosmetics."
On the fifth page, however, the "customer" name is partially covered by a black box. While it's unclear as to exactly what name is listed, the top of each letter is visible.
Some people believe they've deciphered the name. On Twitter, many speculated that the line reads "Morphe," the name of a cosmetics brand Hill has previously worked with.
—Amber Cabanas (@pinkcars) July 4, 2019—🅡🅨💋 (@rylikethebread1) July 4, 2019Some Twitter users feel the documents shared by Jaclyn Cosmetics don't align with Hill's claims that she spent $100,000 to test the lipsticks in June.
—BRIT CLARKE (@_BRITCLARKE) July 4, 2019—Zadidoll (@zadidoll) July 4, 2019—Leena #SaveOurNHS 🔶🇪🇺 (@LeenaSaveOurNHS) July 4, 2019
In June 2017, Hill released a collaboration eye-shadow palette with Morphe that was widely successful. One year later, she launched four more eye products, called The Vault, with the brand.
However, after palettes were sent to influencers to be reviewed before the official launch, many beauty vloggers said Hill's eye shadows were difficult to blend and weren't worth spending money on, as a Bustle article pointed out.
Morphe and Hill chose to delay the launch of The Vault, saying on Instagram that "some of the shades" didn't meet the brand's standards. The palettes were eventually released, and can still be purchased on Morphe's website.
On Twitter, some people said they believe that Hill and Morphe originally created the lipsticks as part of The Vault collection, but were later purchased by Hill and sold more than one year later.
—Jess Byrdie (@ByrdieJess) July 4, 2019—𝓜𝓮𝓻𝓝𝓸𝓿𝓪♡ (@CatastropheNova) July 5, 2019Some people also believe that Linda Tawil, the owner of Morphe, may be "sabotaging" Hill.
—Trash Guardian (@raurenrules) July 4, 2019—Leticia Downard (@Haileys_Mommy14) July 4, 2019"The appearance of Morphe on the document was an error likely resulting from the fact that Jaclyn Cosmetics' strategic and financial partner Elevate Brand Partners also works with Morphe," a spokesperson for Jaclyn Cosmetics told INSIDER.
The spokesperson also said that "Jaclyn Hill owns Jaclyn Cosmetics."
At the end of June, Hill shocked the internet when she seemingly deleted her Twitter and Instagram pages.
While the YouTuber didn't share a reason with her fans before doing so, many noted that she removed the pages one day after Marlena Stell, the CEO of Makeup Geek, released a revealing video about YouTube's beauty community.
According to Stell, she ran into Hill on June 6, 2016, at a cosmetics laboratory that created Makeup Geek concealers. The products, however, were never released, as Stell said she discovered shards of plastic, fingerprints, hair, and other contaminants embedded inside.
"After I got my concealers that had all of these issues with them, I had let Jaclyn know," Stell said in her video. "I was like, 'Look, I've had issues with these concealers, I know you were at this lab or whatever — I don't know who is doing your lipsticks, honestly — but don't work with this lab because I had a really s----- problem with them."
"I cannot say for sure if [Hill's] lipsticks are made at that same lab," Stell continued. "I'm not there on the production line to see it physically. I'm just saying that if I see you at this lab, and then I see that these products are here — like, I gave you recommendations for other labs to work with."
Stell did not name the lab in question.
After people began to receive orders from Jaclyn Cosmetics in early June, some said their lipstick was damaged upon opening. Others said their products broke after a single use and appeared to be melted when they were delivered.
Shortly after, some people began to share photos of lipstick that they say was coated with small white fuzz and hair when it arrived. Others said they also experienced small black dots on their lipstick, which created a gritty texture when applied.
—mer (@Madisongirl90) June 6, 2019
Some of the most alarming concerns were raised when some people said they experienced severe irritation on their lips — including swelling, bumps, and cold sores — after using the lipsticks. A customer named Kristy Lynn previously told INSIDER that she noticed her arm and chin "breaking out" after wearing the shade "That Girl" for a few hours.
She also said her arm "broke out in a rash and became itchy and red" after swatching the products, and noticed that her bottom lip was "itchy, burning, and extremely swollen" after wearing it.
—𝓚𝓻𝓲𝓼𝓽𝔂 (@kristylynnn_) June 12, 2019In the brand's previous statement, representatives for Jaclyn Cosmetics said the brand was "distressed to learn that a small percentage" of customers received products "with quality issues related to the texture and the look-and-feel of the lipsticks."
"We are deeply committed to making this right and ask that any customer experiencing issues with the quality of their product reach out to us directly for a refund."
Representatives for Morphe and P&R Consultancy did not immediately reply to INSIDER's request for comment.
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